Welcome to Guarda-wl's Return and Refund Policy
At Guarda-wl, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a hassle-free return and refund policy. Please review the details below to understand your options for returning or exchanging products.
Return Eligibility
You may return any item purchased from Guarda-wl within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be:
Unused and in the same condition as you received it.
In its original packaging.
Accompanied by the original proof of purchase.
Initiating a Return
To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our customer service team to request a return authorization number.
Pack the Item: Carefully pack the item in its original packaging, ensuring it is well-protected during transit.
Include Return Authorization: Include the return authorization number and any other required documentation in the package.
Ship the Item: Send the package back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund using the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
Exchanges
If you prefer to exchange your item for a different product, please indicate this when contacting our customer service team. We will provide you with instructions on how to proceed with the exchange. Please note that you may be responsible for any difference in price between the original item and the exchange item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Gift Returns
If you received a Guarda-wl product as a gift and would like to return or exchange it, please contact our customer service team. We will need the order number or the name of the person who purchased the gift to process the return or exchange.
Final Sale Items
Please note that certain items may be marked as "Final Sale" and are not eligible for return or exchange. These items will be clearly indicated on the product page.
International Returns
For international returns, please contact our customer service team for specific instructions. You may be responsible for customs duties and taxes associated with the return.
Contact Us
If you have any questions or need assistance with a return or refund, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Guarda-wl is satisfactory.
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Thank you for choosing Guarda-wl. We appreciate your business and look forward to serving you again in the future.